How do I claim a promotion?
To claim a promotion, log in to your account and visit the dedicated promotions section. Browse the available offers, select the one that fits your playstyle, and carefully read the specific terms. Most offers require you to click an 'Opt-In' button before making a deposit or placing a bet to ensure the reward is correctly tracked and applied to your balance.
Why was a promotion not applied to my deposit?
The most common reason is forgetting to opt-in to the offer before completing the transaction. Additionally, some promotions only apply to specific payment methods or require a minimum deposit amount. We recommend checking the terms link associated with the offer to ensure all eligibility criteria were met before the deposit was processed.
Can I use two promotions at once?
Generally, most promotions cannot be stacked or used simultaneously. When you opt-in to a new offer, it may replace any currently active bonus. You should check the 'Terms' section of each specific offer to see if it is compatible with other rewards or if it must be completed individually before starting another.
Where do I check the terms for a specific promotion?
Every active offer displayed in your account contains a direct link to its specific terms and conditions. This link provides the legally binding details regarding wagering requirements, eligible games, and time limits. We strongly advise reviewing this page before opting in to ensure you understand how the reward functions.
Are promotions available on mobile?
Yes, all promotions are fully accessible via mobile devices. Whether you are using a web browser or the official app, you can log in, browse the promotions tab, and opt-in to offers. The process is identical to the desktop version, ensuring a seamless experience regardless of the device you use to play.
What happens if I forget to opt in?
If you complete a qualifying action, such as a deposit, without first clicking the opt-in button, the system typically cannot retroactively apply the promotion. To avoid this, always make the promotions section your first stop after logging in and before funding your account or placing bets.
Can I cancel an active promotion?
In many cases, you can request to cancel a bonus, but this often means forfeiting any winnings earned from that bonus. We recommend contacting support or checking the account settings for cancellation options. Please be aware that canceling a promotion may impact your ability to withdraw funds if they are tied to wagering requirements.
How do I find out when new promotions are released?
New offers are added regularly to the account promotions section. Additionally, we often send notifications via email or app alerts to registered users. By keeping your account notifications active and checking the promotions tab during your login, you will stay informed about the latest opportunities available.